-“Avoid saying anything negative about YouTube – leave the impression
of the user experience up to them” Facebook tells its adtech partners in
a leaked, confidential deck that teaches them to sell Facebook’s video
ads. The 32-page document details Facebook’s plan to beat television
with reach and YouTube with targeting, and spills the beans about an
overhaul to video insights slated for Q1 2014.
If Facebook’s plan works, it could lure in tons of ad revenue as marketers shift their focus from television to digital.
The full “Facebook For Business: Video On Facebook” presentation
including slides and Facebook’s notes is splayed out below. It was sent
to Facebook’s Preferred Marketing Developer partners in late November to
teach them to sell video ads to their clients. [Correction: This was
sent to marketers, not presented at a meeting.] Facebook used NDAs to
try to keep the presentation away from the public, but I’ve attained a
copy.
Facebook’s pitch for video ads breaks down to three things, as explained in this excerpt from the presentation:
It doesn’t take long for Facebook to start bluntly insulting the
stalwart advertising medium. “Gone are the days when a family gathered
around their TV on Sunday night to connect with the outside
world. Television is no longer a guaranteed way to reach and engage your
target audience,” Facebook writes. It cites an eMarketer studying
saying time spent on digital will surpass TV in 2013, and notes people
open their phone 100 times a day and Facebook 10-15 times a day.
Facebook then hits hard with graphs and Nielsen stats, saying that
each major TV network only reach 55% to 61% of 18-24 year olds during
prime time, but Facebook reaches 70%. Facebook later hawks its “Blast”
campaigns that let brands reach the majority of people on Facebook with a
video ad within one to three days.
Other than Google, few digital companies have the ability to reach
an entire populace, which classically could only be found on TV.
Facebook slams other digital properties, stating ”A lot of time is
spent by people on mobile with Google properties, YouTube, Yahoo!, MSN,
AOL, Twitter and Pinterest…And more total time is spent on mobile on
Facebook and Instagram than all of those combined.” It’s that scale, the
ability to reach hundreds of millions of people quickly, that Facebook
hopes will attract the world’s biggest advertisers.
“On TV, advertisers don’t always know who people are, and over
deliver to certain people and can’t reach other people. So advertisers
end up hitting the same people over and over again with a large portion
of the audience being underexposed.” Again, Facebook isn’t pulling
punches here.
One of the social network’s greatest assets is its trove of
ad-fueling personal data. Users pour demographic and interest data into
their profiles to share with friends and be found, but Facebook also
leverages that data to be able to pinpoint them with relevant ads.
Taking a dig at YouTube where a lot of demographic data is inferred
indirectly and not always accurately, Facebook writes “In narrowly
targeted campaigns, the average online reach is 38% accurate, but on
Facebook, our average reach is 89% accurate.”
Facebook also touts that users volunteer to watch video ads on its
platform instead of being required to watch on YouTube, so the
impressions should be valued higher. “When you use video on Facebook,
these are chosen views – the consumers clicks to play or scrolls through
to watch the video as compared to an ad on YouTube interrupting the
user experience and feeling forced.”
Still, Facebook doesn’t want its ad partners coming off as bullies so
it explains “Avoid saying anything negative about YouTube.” Instead,
partners are supposed to lay out the facts and just imply YouTube is
inferior.
Except that it isn’t, at least not right now. And Facebook admits that.
“BACKGROUND FOR SALES RE: VIDEO INSIGHTS vs. YouTube
Currently, we only report on video plays, which is a weakness
compared to YouTube, which reports on video views, completed views, and
average duration of view. We are working on building out our video
insights to give advertisers a better sense for how videos are
performing. New video insights target launch: Q1 2014. [NOTE: Video
insights improvements are highlight (sic) confidential]“
So
by next year, Facebook’s video ad insights will be a better match for
YouTube, but until then, partners are supposed to cite metrics about
likes and comments, larger ad images, and a more “streamlined”
post-click experience. The fact is that Television is the status quo for
advertisers, and YouTube’s roadblock ads (even if you can skip them
after five seconds) work similarly to traditional TV commercials. That
means Facebook still has an uphill climb in selling its video ads.
While users might be scared that these video ads will stick out like
sore thumbs on Facebook, the company is actually in the middle of a push
to bring a lot more organic, user generated video to the site. It’s now
rolling out its new
auto-play video feature on the
web and mobile. Facebook mentions videos ads you “scroll through”, which could be a subtle way of noting that auto-play video ads are coming.
But the big thing absent from this deck is measurement. TV and some
other online ad platforms have a tough time proving that marketing spend
on them generates a return on investment. Facebook may be discounting
one of its most potent weapons in the ad war. Online, Facebook hooks
into sales information through cookies, hashed CRM data, and
Autofill With Facebook. Offline, brick and mortar data providers like
Datalogix and Facebook’s Custom Audiences tool let advertisers see if showing someone an ad made them buy more.
It may not be the platform with the biggest reach, targeting, or
engagement that captures the ad dollars fleeing television in print, but
the one that can best prove its ads actually work.
–
More on Facebook’s big video push:
Facebook Puts The News Feed In Motion
Facebook Videos Now Auto-Play On Mobile, Expect Video Ads Soon
–
Full leaked video ads deck below with Facebook’s presenter notes as captions.
Before we dive in, I want to give you a peek at what we mean by ‘video on Facebook.’
We
aren’t talking about video ads on the right column of desktop or even
just in desktop News Feed – we are talking about video delivered in the
palm of your hand wherever you go. Video that takes up almost the entire
mobile screen and plays seamlessly in line. This is video on Facebook.
There
couldn’t be a better time to invest in video on Facebook. Why? Three
critical components of successful marketing are aligned to drive your
business results:
1. You want to be where people are. Changing consumer behavior should shape where you spend your marketing dollars.
2. You want to reach all of the people who matter to you. Facebook has unparalleled targeted reach.
3. You want to be in the most engaging digital real estate, which, as you just saw, is Facebook’s News Feed.
If you want people to see your brand messages, you have to reach them where they are spending time.
Consumers are changing the way they spend their time – with more and more people spending time on digital.
Gone are the days when a family gathered around their TV on Sunday night to connect with the outside world.
Television is no longer a guaranteed way to reach and engage your target audience
To get the best perspective on the changes taking place now, it might help to go back to the 50’s
That was the last time a new medium came along to capture the most time per day of people: TV surpassed radio
It was such an important medium that people significantly expanded the amount of time they spent with media
Source: “Mobile helps propel digital time spent’, eMarketer, July 2013
Television quickly became the focus for people, and soon thereafter the advertising industry, and it ruled for over 50 years
Source: “Mobile helps propel digital time spent’, eMarketer, July 2013
In the 90’s, we saw a new shift: people began to spend time on Digital media as well
And, according to eMarketer, in 2013 the amount of time people spend per day on Digital media will surpass television
Source: “Mobile helps propel digital time spent’, eMarketer, July 2013
It’s
important to point out that it was mobile (smartphones and tablets)
that not only pushed Digital to this inflection point, but is also now
the majority of time spent on Digital
And once again, people are
adding to the total time they spend with media as they leverage the
power of mobile to remain connected to the people and things they care
about throughout the day
Source: “Mobile helps propel digital time spent’, eMarketer, July 2013
Looking
forward, it’s not hard to imagine time spent with Digital continuing to
increase, and Mobile taking an even more dominant share of that time as
technology makes staying connected even easier
Even if you haven’t
been investing in TV to date, this data should cause you to stop in your
tracks because it speaks to the fact that we’re all now operating in a
new paradigm and we have to take digital seriously
Source: “Mobile helps propel digital time spent’, eMarketer, August 2013
We
can all relate to the shift of consumption to mobile because, for many
of us, it’s now a device that is with us all day, every day.
In fact, people check their phone 100x/ day and they check Facebook 10-15x/day.
Facebook’s role in the shift to mobile comes to life in terms of time spent on mobile.
A lot of time is spent by people on mobile with Google properties, YouTube, Yahoo!, MSN, AOL, Twitter and Pinterest
And more total time is spent on mobile on Facebook and Instagram than all of those combined
In fact, Facebook and Instagram make up 21% of total time spent on mobile.
In the end, as marketers, this type of engagement gives you significant opportunities to connect with your core consumers.
But,
it’s not just about the engagement we’re seeing on mobile. Facebook’s
scale and targeting capabilities enable you to reach all of the people
who matter to you.
In
the US, you can reach 179M people every month. Many of these people are
on Facebook every single day. In fact, you can reach 128M people every
day in the US and 101M people every day on mobile.
[Customize this slide with your client’s demographics]
On
this slide is an audience example for gamers, 18-34 in the US. It is
based off of the FB BCT ‘Console Gaming,’ which includes ‘People that
have liked pages related to console gaming or otherwise expressed
interest in console gaming on Facebook.’
Facebook
can help you access customer segments that have typically been hard or
very expensive to reach. The size of our global audience coupled with
our targeting capabilities enables advertisers to find audiences who
they may not be able to find consistently or at scale on other media
platforms.
For example, on TV, advertisers don’t always know who
people are, and over deliver to certain people and can’t reach other
people. So advertisers end up hitting the same people over and over
again with a large portion of the audience being underexposed.
With
Facebook, you can precisely reach the audience you want, and know that
your impressions are being delivered to the right people.
*Data: Network 1: 56%, Network 2: 55%, Network 3: 61%, Network 4: 59%, FB: 70%
Uses
Nielsen’s TV/Internet/ Mobile Data Fusion panel to measure differences
in reach between Facebook (PC + Mobile) and TV networks looking at a
full month of data.
But, you may be wondering how to consider Facebook in relation to your investment in TV advertising.
Facebook delivers incremental reach above TV, particularly for the highly coveted 25-34 demo
During daytime, Facebook can increase reach above each of the major broadcast networks by 125 to 160+% among 25 to 34 year olds.
During Primetime, Facebook can increase reach by 25% to 38% among 25 to 34 year olds.
Key
Takeaway: Content consumption has changed dramatically in the past few
years — shifting meaningfully toward digital channels, particularly
mobile. As a result, online, and Facebook particularly, are able to
deliver audiences at a scale that allows marketers to either efficiently
drive incremental reach on top of TV or execute cross media campaigns
with massive reach.
NOTE: Significant incremental reach among 18-24 year olds as well (see slides in appendix)
Daytime: 81-95%
Primetime: 56% – 78%
People
are themselves Facebook, which means we can deliver more accurate
targeting, based on real information about our users. This also means
that advertisers can deliver the most relevant and resonant messages to
their target audiences.
The same is true – and even more significant in narrowly targeted campaigns.
In narrowly targeted campaigns, the average online reach is 38% accurate, but on Facebook, our average reach is 89% accurate.
Because of this high accuracy on Facebook, businesses aren’t seeing wasted impressions like they do in other mediums.
So,
how will your brand show up on Facebook? Facebook News Feed puts your
brand in the center of the most engaging digital real estate.
The
News Feed puts brands front and center for the consumer, offering rich
ways to capture attention and engagement. The News Feed is a
personalized newspaper – where people go to consume photos of their
friends and family, news stories, and content from brands.
Similar to
television, mobile naturally lends itself to a linear experience, where
consumers focus on one piece of content at a time. Every piece of
content, whether a photo or an article or an ad, now has the opportunity
to capture attention and engagement. Ads consumed in a linear format
are 9X more effective than those consumed on a traditional web page,
which typically contain multiple ads. The linear format can take up the
full screen on mobile and provides a captive moment for marketers to
capture attention. [Datalogix]
When you use video on Facebook, these
are chosen views – the consumers clicks to play or scrolls through to
watch the video as compared to an ad on YouTube interrupting the user
experience and feeling forced.
MORE DETAIL RE: CENTER OF EXPERIENCE
The
News Feed is the main event on mobile. And, given businesses can appear
in the News Feed, they can essentially takeover the entire homepage,
resulting in the ultimate engagement with consumers. Our advertising
units in News Feed are highly engaging given that they are equal in size
and prominence as content from a user’s friends and family. They are
not off to the side or secondary to the experience, but are central to
the experience and delivered in a linear way.
SIZE
News Feed ads are 2x the the size of a 300×250 banner, and often can be full screen in mobile.
STATS
FB mobile Page post ads are 10-120% more likely to regularly draw attention than other ad types
Likelihood that FB ads and SS regularly draw attention on mobile as compared to other ad type
10% more than Pre-roll or Mid-roll Ads
22% more than Video Ads
38% more than Banner Ads
120% more than Pop-up Ads
Source: Prosper Mobile Insights, July 2012.
Video ads deploy sight, sound, and motion to grab your audience’s attention in News Feed
Page
post video ads drive stronger performance than off-site video links
given they are optimized for video views and provide a seamless
experience to the viewer. Their images are also 11x larger than offsite
video, ensuring your brand gets noticed.
FB vs YouTube stats
16.6%
of YouTube visits came from Facebook in September 2013 (comScore
MyMetrix Source/Loss report, worldwide, home and work – DESKTOP)
OBJECTION HANDLING RECO
Clients
may bring up YouTube and argue that it’s better to be on YouTube given
they have access to the aggregate counter and more video views.
Potential response:
Yes, YouTube has the aggregate counter, but Facebook’s Ad Insights provides additional stats re: likes, comments, and shares
Facebook offers a larger image in the most engaging place on the web – thumbnail takes up a lot of space in News Feed
The
post-click experience with native Facebook video is more streamlined
than the experience when a user clicks on a link pointing to an offsite
video player (see next slide)
BACKGROUND FOR SALES RE: VIDEO INSIGHTS vs. YouTube
Currently,
we only report on video plays, which is a weakness compared to YouTube,
which reports on video views, completed views, and average duration of
view. We are working on building out our video insights to give
advertisers a better sense for how videos are performing. New video
insights target launch: Q1 2014. [NOTE: Video insights improvements are
highlight confidential]
The experience with Facebook native video is much more seamless than when the user is taken offsite to view a video.
This
experience becomes even more choppy offsite for age-gated content
(e.g., from an alcohol brand) given the person must sign-in to the other
app to view the video.
SPEAKING TIPS GIVEN SHOWING YOUTUBE COMPARISON
Emphasize the informational/ educational nature of the video
Avoid saying anything negative about YouTube – leave the impression of the user experience up to them
Video can be used across the brand objectives you consider for media planning.
Media planning – these three happen one after the other
1.”Seed”:
$50-$100/$200K hyper-targeted teaser to start generating buzz about
your new product or brand campaign with your core target audience (e.g.,
using Partner Categories, Custom Audiences, Interests, competitor’s
Interests)
2.”Blast”: $500K-$1M campaign to drive mass awareness of
your new product or brand campaign to your target audience (typically
over a 1-3 day period)
3.”Sustained” media: reinforce your message
after the initial blast. You should tailor creative to specific
audiences to drive the best results. These campaigns can range anywhere
from a week to a few months.
For your blast period, combine the value of video and guaranteed reach in News Feed
Reach the majority of people on Facebook in one or three days with your Page post video message through News Feed
Run campaigns on desktop and/or mobile
Own the segment: One marketer per audience per day
Guaranteed impressions to audience over 24 hours (Reach Block) or 72 hours (Target Block)
Best use cases for mass awareness campaigns:
Product or marketing campaign launch
Drive mass awareness of a time-sensitive message
Teasers to build excitement
Build creative that speaks to the entire audience
You can precede a blast campaign with a ‘seed campaign’ and then follow-up a blast campaign with a ‘sustain campaign.’
Achieve the lowest cost-per-view by combining our accurate, granular targeting capabilities with your compelling video messages
Reach a custom cluster of people who will react favorably to a specific video creative
Run these sustained, targeted campaigns in tandem with mass awareness campaigns to drive the best results
Recommendations
Select a thumbnail that draws people in
Capture their attention in the first 5 seconds
Keep creative short and sweet: no need for an entire story
You can also run sustained campaigns with a mix of photos and videos, depending on your objectives and creative available.
I’ve highlighted why there couldn’t be a better time to invest in video on Facebook.
Be where people are – on mobile.
Targeted reach – reach all of the people who matter to you
Put your brand in the most engaging digital real estate – Facebook’s News Feed.
Now,
I want to tell you about a few brands that have had tremendous success
using video on Facebook. These brands are driving business results.
comScore
action lift study (March 2013) analyzed 10 gaming campaigns across
multiple genres – campaigns included a variety of ad units, including
video.
Results are compared to a holdout group.
Brands can use high-quality content to build awareness
To
launch its new title, Call of Duty: Ghosts, Activision used Facebook
ads primarily on mobile to drive video views of its game trailer at
scale
Objective: Increase awareness of Activision’s new console game, Call of Duty: Ghosts, with males 18-44 in the U.S.
Delivered 50M impressions over a 3-day period, with majority of impressions delivered on mobile
Performance
55% of US males aged 18-24 were reached over 3-day period – Reached 20M US males 18-44 and 23M people in total
85% of impressions delivered on-target, compared to industry norm of 41% (Nielsen Cross-Publisher Online Campaign Ratings)
14% lift in brand awareness among the target audience (18-44)
24% lift in brand awareness among males 25-34
OMD,
Activision’s media agency, leveraged Nielsen measurement solutions to
validate and compare reach efficiency across its entire digital
marketing plan, as well as determine the impact Facebook messaging had
on shifting brand metrics such as awareness and message recall
Results
50%
ahead of goal for pre-orders of the game (the company was looking to
achieve 10% of its total pre-order goal by end of its fiscal year March
31, 2012 and it achieved 15%).
385% increase in people talking about this
8%
increase in fans, or nearly 200,000 new fans. The Resident Evil Page
now has more than 3 million fans, which means Capcom can reach 350
million friends of fans.
552% lift in viral reach for the Page
Goals
Working
with its agency Tangible Media, Capcom wanted to engage with existing
fans of the Resident Evil Page and acquire new ones:
To make the launch of the new title feel like an event in a way that would generate buzz in the media and on the Internet
To drive pre-orders of the game
Approach
[PAGES]
Tangible and Capcom made Facebook the center of its campaign to create a
massive event out of the announcement of the Resident Evil title on
January 19, 2012, seven months ahead of the game’s actual release.
Capcom
created a mysterious microsite, nohopeleft.com, and Facebook Page to
promote viral teaser content leading up to the official game
announcement on the Resident Evil Page.The No Hope Left Page contained
cryptic videos and photos featuring panicked citizens and deserted
cities, which were hints for existing Resident Evil fans and engaged new
fans through all of the viral sharing.
[ADS] The media portion on
Facebook had three main phases, all designed to create broad awareness
in the gaming and entertainment community.:
The first phase included a
flight of Premium Ads designed to build pre-awareness and anticipation
around the March 19 reveal of Resident Evil 6..:
Ads included the scary videos and a poll asking people “What would you do when all is lost?”
Another ad invited people to RSVP for a secret event set for March 19, 2102
Ads were targeted at Resident Evil’s large base of then 2 million fans and the broader console gaming community
The second phase was designed to reveal the announcement trailer created for RE6:
A
Target Block to U.S. males 18-34 featured Premium Page post Ads to
promote the announcement trailer, encouraging people to watch and share
the video with their friends
A portion of the video ads drove traffic to a custom tab on the Resident Evil Page with links to pre-order the game
In the third phase, Capcom sustained enthusiasm for the game using a variety of Premium, Marketplace Ads and sponsored stories:
Premium Ads featured the trailer and polls asking fans what characters in the game they were most excited for
Marketplace Ads were used to grow the Resident Evil fan base and were targeted at console gamers
Background
Wendy’s launched a product in 2013 – pretzel bacon cheeseburger
Typically run a product in a few select markets before launching across the US
In test markets, saw people were obsessed with it
Creative agency came up with program called Pretzel Love Songs, essentially making fun of boy bands and love song genre
As people submitted their love songs, Wendy’s asked them if they could use them for advertisements
The
real hook was people got to be famous for a minute in a video that
Wendy’s was pushing out to tens of thousands of people, primarily
through Facebook – they shared these videos over time as different
volumes.
This was very different for their brand – typically very traditional with their marketing
BUT, spoke directly to an insight – people want to be famous
Performance
Reach: 83M unique individuals
52.7% TV-only
23.2% Overlap
8.3% FB-only
(persons 18+, Nielsen XCR reach)
Typical media buy just talking about impressions and TRPs, but they were able to get MANY unique individuals
Over 8% reached only through digital marketing (incremental reach through FB)
62% of Facebook-only reach was with Millennials – a big deal for Wendy’s given they want to connect with that generation
Huge engagement: 5M+ video views and 1.7B total impressions
Media ROI: % reach from Facebook far exceeded % of investment on Facebook
What does this mean for the company?
Excellent sales results and ROI
They will emulate this strategy in the future b/c it worked so well
Background available in Ad Week video:
http://adweek.mlbam.com/video/v30927297 (22:00 – 35:00)
OBJECTIVE:
Wanted to boost brand loyalty and drive viewership of its Ramadan Holiday video
STRATEGY:
Launched a combined TV and FB campaign
4 videos showcasing banks reverence of traditional Saudi values
Two Reach Blocks guaranteed that the ads reached the entire Saudi Facebook audience that logged in that day.
RESULTS:
Strong uplift in brand awareness generated by Facebook campaign as found through Bank Albilad’s own internal study.
“Facebook
increased our brand loyalty given the valued interaction between our
audience and us. This platform, Facebook, was one of the main channels
for such a campaign and it will remain a crucial platform for future
campaigns.”
Mohammed R. Abaalkheil, Head of Marcom Division, Bank Albilad
Images:
https://na7.salesforce.com/069A0000000eaSp
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